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December 22, 2022 – As 2022 draws to a close, Georgian Bay General Hospital (GBGH) is taking a look back at some of the hospital’s notable accomplishments and milestones reached this year.

“Over the past year, GBGH has continued to experience growth and change as we adjust to a new normal working among ongoing challenges like a pandemic spanning nearly three years, a nation-wide health human resources shortage and unprecedented patient volumes at our hospital,” says Matthew Lawson, president and CEO, GBGH. “At the same time, the GBGH team has demonstrated exceptional resilience and commitment to our community and patients. I must thank them for all their efforts which have contributed to some exceptional accomplishments in the last year. ”

MRI Operational Funding Approval

On December 15, it was announced GBGH had received approval for operating funds to begin Magnetic Resonance Imaging (MRI) services. Prior to the announcement, GBGH was the largest acute care hospital in Ontario without an operating or approved MRI. Having an MRI at GBGH is an another opportunity to bring care closer to home for nearly 4000 residents annually who will not need to travel as far or wait as long for this important procedure. GBGH’s future MRI will not only serve the hospital’s immediate community, it will assist in adding capacity to the system which reduces wait times across the region. GBGH will have to undergo some renovations to existing space to accommodate the new equipment and is committed to completing this work as quickly as possible pending further government approvals and the construction process. Given that government funding covers only the operations of the MRI, the GBGH Foundation will be working with the community and donors to raise the necessary capital funds to purchase and install a brand new MRI.

 Rocket Doctor Partnership

In the spring, GBGH and Rocket Doctor entered into an innovative new partnership to provide an alternative option to the hospital’s Emergency department (ED) for low acuity illness. In the absence of every patient having readily accessible primary care or physical walk-in clinics in our  community, access to Rocket Doctor’s same-day and next day appointment services has provided patients with the option to avoid the hospital when they can be well-served through this virtual service. Within the first four months of the partnership, more than 1,100 patients – who would have otherwise attended the GBGH Emergency department for their minor illness or condition – were instead able to be seen virtually by a physician. Patient feedback from the partnership has been positive since this alternative option was available to our community.

 MDRD Project & Surgical Expansion

Throughout 2022, GBGH has invested in equipment and optimizing its two operating rooms to expand the surgical program in alignment with the needs of our community. Part of this investment has included the completion of a major renovation to the Medical Device Reprocessing Department (MDRD), where the hospital’s instruments, equipment and devices are sterilized to uphold the highest standards of safety. GBGH has been successful in its strategy to grow surgical volumes by investing in equipment, broadening the range services provided and optimizing its operating rooms. Finalizing the new state-of-the-art MDRD project complements the hospital’s ongoing surgical expansion plans. During the last six months, surgical volumes at GBGH have reached 163 per cent of pre-pandemic levels meaning less travel and shorter wait times for local residents.

Freshflex Launch

Freshflex was launched at GBGH to bring patients an innovative new menu system built on the belief that fresh, flavourful and nutritious meals are an important part of everyone’s healthcare journey. The Freshflex program prioritizes excellent food presentation, a wide variety of foods and delivering meals on real (unbreakable) dishes to provide a much improved dining experience for our patients. The project involved the purchase and installation of new equipment through funds raised by the GBGH Foundation. Since the new menu was launched, food satisfaction scores have increased to 94 per cent from approximately 60 per cent previously.

Prenatal Clinic

In June, GBGH opened a Prenatal Clinic to provide high quality, standardized care closer to home for pregnant women in the North Simcoe community it serves. The clinic, which operates weekly at GBGH, is available to women in our community with or without a primary care provider to ensure all have access to comprehensive prenatal care. Dr. Chevy (Jan) Moreau, who joined GBGH last fall as the Chief of Obstetrics, has been a dedicated proponent of adding this service as part of the Birthing program’s growth.

Dialysis

GBGH officially opened its new Dialysis unit in Midland at 611 Prospect Boulevard. Formerly provided at the hospital’s Penetanguishene site, Dialysis services were permanently relocated to Midland in February 2022 after a four-year approval and construction process. The new site is bright and modern with state-of-the-art technology to serve Dialysis patients for decades to follow. The new space also includes private treatment spaces for each patient and additional room to increase capacity as community demand for enhanced kidney care grows.

Foundation Equipment Purchases

Thanks to the generous support of the community through the hospital’s Foundation, GBGH was able to invest in new equipment this year, including a new ultrasound table and probes, a bladder scanner for the ED and Intensive Care Unit (ICU), and a hematology (blood) analyzer for the Lab.

Staff Survey

GBGH completed a comprehensive employee survey to determine how team members feel about working at GBGH. The most common themes confirmed by the survey results included high scores in the areas of teamwork (working together, feeling of belonging), staff understanding expectations and relationships  with leaders.

 

 

Contact:

Jennifer Moore

Director, Communications & Stakeholder Relations, GBGH

705-526-1300 ext 5177

moorejen@gbgh.on.ca



As part of its commitment to quality and safety, Georgian Bay General Hospital (GBGH) has completed a critical and complex renovation project in its medical device reprocessing department (MDRD). Within the hospital, this is where instruments, devices and equipment are sterilized to meet the highest standards for quality and safety. MDRD staff and project team members gathered in part of the new space to celebrate this milestone for GBGH and its surgical program. The hospital plans for continued growth in its surgical department and other services to align with the evolving needs of the community it serves.

December 14, 2022 – Georgian Bay General Hospital (GBGH) is celebrating the completion of a major renovation to its sterilization department, which took place in two phases over the past four years amid pandemic-related delays. The completion of this project marks a major milestone for the hospital which relies on safe, high-quality sterilization for a variety of instruments, equipment and devices used throughout the hospital.

“The redevelopment of our MDRD is an essential part of GBGH’s strategic objectives to grow our surgical program to align our services with community needs, bringing care closer to home,” says Matthew Lawson, president and CEO, GBGH. “Over the past six months, GBGH has been able to increase surgical volumes to 163 per cent of pre-pandemic levels. We’ve been successful in our strategy to grow our surgical volumes by investing in equipment, broadening the range services we provide and optimizing our OR spaces. Finalizing our new state-of-the-art MDRD project perfectly complements our hospital’s ongoing surgical expansion plans.”

The two-phase project began in 2018, after GBGH proactively initiated an assessment of its sterilization processes and physical space to identify areas to improve efficiency and update equipment. After receiving recommendations, the hospital had to outsource medical device reprocessing to an external supplier, enabling a renovation project of this size to begin. Phase 1 of the project took place pre-pandemic and then was delayed. Phase 2 work has since occurred over the past eight months, resulting in the final completion this month.

Due to its complexity and duration, this project required great patience and flexibility among MDRD staff and project team members. Recognizing the vast improvements the redevelopment would have on the standard of device sterilization at GBGH, the team has embraced learning the latest equipment and the changes in workflow.

With the completion of this project, GBGH will no longer be externally contracting sterilization, which consisted of transporting back and forth to the Greater Toronto Area the devices, instruments and equipment the hospital uses daily. Bringing sterilization back in-house is a cost savings for the hospital and reduces the likelihood of logistical issues and errors with transport.

Between April 2021 and March 2022, GBGH performed 4,012 surgical procedures despite the pandemic-related ramp down of non-urgent and elective procedures. The hospital’s plans to continue growing its surgical program are in part due to more than 3,700 local patients travelling elsewhere for surgical procedures which can be performed at GBGH. This equates to more than 600,000 kilometres and 7,500 hours of travel that could have been saved by local patients.

 

 

Contact:

Jennifer Moore

Director, Communications & Stakeholder Relations

Georgian Bay General Hospital

705-526-1300 ext. 5177

moorejen@gbgh.on.ca



December 5, 2022 – Georgian Bay General Hospital (GBGH), in consultation with the Simcoe Muskoka District Health Unit, has officially declared the COVID-19 outbreak over on its 1 North inpatient unit.

The outbreak, originally declared November 23, included 10 patients who contracted COVID-19 while receiving care at the hospital.

During the outbreak only essential visitors were permitted on the unit, but visitation on 1 North is returning to two visitors at a time during the visiting hours of 9:00 a.m. and 8:00 p.m.

 

Contact:

Jennifer Moore
Director, Communications & Stakeholder Relations
Georgian Bay General Hospital
705-526-1300 ext. 5177
moorejen@gbgh.on.ca

 



December 1, 2022 – The Board of Directors of Georgian Bay General Hospital (GBGH) has announced the 2022 recipients of the Exceptional People Awards. The Board of Directors’ Exceptional People Awards are announced annually to recognize staff and professional staff (physicians, midwives, dentists) who have made exceptional contributions to GBGH while exhibiting the hospital’s values of Compassion, Accountability, Respect and Excellence and the vision of Exceptional Care, Every Person, Every Time.

The recipients of this year’s awards represent a cross-section of team members from across the organization and include the following teams/individuals:

Quality and Safety Award

Environmental Services (Housekeeping)

Over the pandemic, the Environmental Services department has played a critical role in not only ensuring quality and safety at the hospital, but also in enhancing the patient experience. It is common for the hospital to receive positive feedback about this team from patients and family members who recognize their many contributions to care. An empathetic conversation with a family member, or going above and beyond to ensure a patient’s comfort, are daily occurrences among these exceptional professionals. Also,

with new and changing information about necessary cleaning protocols to ensure infection and prevention control, this team adapted to any task and performed their critical responsibilities with attention to detail and steadfast professionalism. The team also contributes greatly to patient flow, as they efficiently respond to discharges with thorough cleaning that promptly frees up a bed for another waiting patient.

Janine Duquette (Infection Prevention and Control lead) and Judy Schell (manager, Occupational Health and Safety)

Janine Duquette and Judy Schell are being recognized for their unwavering commitment to ensuring the GBGH team was kept informed and safe during the pandemic. With countless hours of overtime in the interest of the GBGH team and patients’ safety, Duquette and Schell’s coordinated efforts touched nearly every staff member. Whether it meant providing infection prevention and control education, counselling staff/professional staff through illness and return-to-work scenarios, staying informed on the many and frequently changing Ministry and public health directives, or tracking PPE inventory usage and potential shortages, their combined work exemplified everything about quality and safety leadership needed during the pandemic.

Accountability & Sustainability Award

2 East inpatient unit

The 2 East team is being recognized for their incredible contributions to save lives, advance health equity and protect the community during the COVID-19 pandemic. With half the unit allocated as a COVID-19 hot zone, this team’s dedication and integrity never faltered during some of the most challenging times of the pandemic. Although faced with significant challenges organization-wide, the nursing, clerical and allied health staff on this unit always showed up for each other and patients, working together tirelessly to share the burden of caring for a majority of the admitted COVID positive patients at GBGH.

Vision Award

Dr. Dan Lee (co-chief of Emergency and COVID-19 medical lead)

Dr. Lee is being recognized for the countless hours and invaluable effort he put into his role as COVID-19 Medical Lead. In addition to always fulfilling his many responsibilities as Chief of Emergency, throughout the pandemic Dr. Lee took on additional duties as our resident expert for all aspects of COVID-related medical knowledge. He participated in regular provincial and regional round table meetings to share and gather information about the latest COVID-19 research and public health measures, as well as advise the hospital and the community about necessary steps we must all take to reduce viral transmission.

Maggie Trace – Professional Practice Leader (PPL) and CARE4 Project site co-lead

In both her roles as a PPL and the site co-lead for a major electronic health records project, Maggie Trace has demonstrated tenacity in her purpose of ongoing learning and teaching. Trace consistently demonstrates integrity and hard work as she mentors her peers and shares knowledge to continually improve patient care at GBGH. Respected by peers and hospital partners alike, Trace assisted in leading GBGH’s transition to a new electronic health record system – one of the largest projects in the hospital’s history.

“The Board’s Exceptional People Awards are the highest honour bestowed by the hospital for exceptional contributions to the hospital’s strategy and patient care – whether it be through any of our three strategic themes or a compilation of GBGH’s essential values of Compassion, Accountability, Respect and Excellence,” says Tim Kastelic, chair, GBGH Board of Directors. “Every year it is difficult to pick just a handful of team members among so many exceptional people, but that is a positive challenge the Board welcomes. I am so honoured to be affiliated with an organization where high standards of excellence are prevalent across so many healthcare professionals within our hospital.”

In 2021, the entire GBGH team was recognized with the award for their resilience and contributions during the pandemic, including persevering with the details of daily operations, their compassion and dedication to patient care, and for their ability to achieve progress on other major projects which still had to move forward.

 

Contact:

Jennifer Moore

Director, Communications & Stakeholder Relations, GBGH

705-526-1300 ext 5177

moorejen@gbgh.on.ca



From left: Marcia Chapman, vice president of Performance and Support Services and chief financial officer and Angela Wiggins, vice president of People and Culture and chief human resources officer, Georgian Bay General Hospital.

 

November 30, 2022 – Georgian Bay General Hospital (GBGH) has recently welcomed two new senior healthcare leaders to its executive leadership team. Marcia Chapman, vice president of Performance and Support Services and chief financial officer (CFO) and Angela Wiggins, vice president of People and Culture and chief human resources officer (CHRO) are bringing years of valuable healthcare experience and highly-specialized expertise to the hospital.

“GBGH is pleased to welcome both Marcia and Angela to these important leadership roles and looks forward to the many contributions both will make to the service our hospital provides the community,” says Matthew Lawson, president and CEO, GBGH. “Marcia’s experience in both hospital finance and corporate services will be invaluable for GBGH as we continue making changes and improvements within the corporate services portfolio. During a time of health human resources challenges across the province, Angela will work together with the GBGH team to ensure we are an employer of choice both for new recruits and current staff.”

Chapman replaces Matthew Lawson who was formerly the hospital’s executive vice president of Corporate Services and CFO prior to being appointed the hospital’s current president and CEO. In her role, Chapman’s portfolio will include responsibility for Finance, Procurement, Health Records, Registration, Security, Facilities and Environmental Services. She will also manage two of GBGH’s important partnerships with Royal Victoria Regional Health Centre (RVH) in the areas of Decision Support and Information Technology Services.

Prior to joining GBGH, Chapman – a chartered accountant and chartered professional accountant who also holds a Masters in Accounting – was the Corporate Controller at RVH where she was responsible for the hospital’s finance, business development and supply chain programs. Chapman has spent the past 15 years of her career in various hospital finance-related roles which have included Senior Accountant, Director of Finance, Financial Planning and Analysis, and interim CFO.

Wiggins, a labour and employment lawyer, has been appointed as GBGH’s VP, People and Culture and CHRO to replace the current VP retiring from the organization. In this role, Wiggins’ focus will include enhancing the well-being of staff and the culture of GBGH; leading organizational development opportunities; developing diversity, equity, inclusiveness, and wellness strategies and initiatives; creating and sustaining the hospital’s strategic human resources (HR) plan; labour and employee relations; and oversight of Occupational Health & Safety, Food Services, Volunteer Services and Spiritual Care.

Someone who places a high value on collaboration and creative thinking, Wiggins is already familiar with GBGH, its culture and the HR department as she has been a member of the hospital team since December 2019, providing in-house HR and labour relations counsel on a part-time basis. She has recently also worked in a similar in-house counsel role with RVH.

 

Contact:

Jennifer Moore

Director, Communications & Stakeholder Relations

Georgian Bay General Hospital

705-526-1300 ext. 5177

moorejen@gbgh.on.ca



November 23, 2022 – An outbreak of COVID-19 has been declared on the 1 North Complex Continuing Care and Rehabilitation unit at Georgian Bay General Hospital (GBGH), in collaboration with the Simcoe Muskoka District Health Unit. The outbreak includes eight patients who contracted COVID-19 while receiving care at the hospital.

Enhanced cleaning and other infection prevention and control measures – including increased testing of patients and staff – are in place. Visitation to the unit is limited to essential caregivers only and the unit is closed to admissions at this time.

 

Contact:

Jennifer Moore

Director, Communications & Stakeholder Relations

Georgian Bay General Hospital

705-526-1300 ext 5177

moorejen@gbgh.on.ca



November 21, 2022 – Earlier this month, Georgian Bay General Hospital (GBGH) was pleased to welcome back volunteers after a two and a half year hiatus due to the COVID-19 pandemic. Volunteers are once again helping in all areas of GBGH, much to the delight of staff at the hospital.  Prior to the pandemic GBGH had over 100 volunteers regularly contributing throughout the hospital.

“Our entire team is incredibly happy to see our volunteers back in the hospital.” says Matthew Lawson, president and CEO of GBGH. “The volunteers are such an important part of our team – from helping on patient care units, to guiding visitors and more. We have really missed them throughout the pandemic as they are an essential part of our team at GBGH.”

As they are such an essential part of the GBGH team, the hospital is also looking to recruit more volunteers. There are currently needs in most areas of the hospital for volunteers including:

  • Captains Café (coffee bar)
  • Gift Shop
  • Information Desk
  • Emergency Department
  • Ambulatory Care
  • Recreation Therapy
  • Friendly Visitors – visiting patients, chatting and helping with small tasks.
  • Virtual Volunteer Opportunities – making cards, virtual pen pals, and other at-home tasks for those who may not be comfortable coming into the hospital to volunteer.

“Volunteers are an integral part of our team at GBGH and we really missed their presence and positive energy during the pandemic,” says Kimberly Sutherland, Manager, Volunteer Resources, GBGH. “Unfortunately, not all volunteers who regularly helped GBGH and its patients pre-pandemic were able to return. We are actively seeking more volunteers as they greatly improve the patient experience and greatly help our staff in several ways. Volunteering at your local hospital is an amazing way to give back to your community.”

If you are interested in volunteering at GBGH, please visit the website to learn more about how to apply or call 705-526-1300 ext. 5374.

 

Contact:
Derek Desroches
Communications Specialist
Georgian Bay General Hospital
705-526-1300 ext. 5016
desrochesd@gbgh.on.ca



October 28, 2022 – Effective Tuesday, November 1, visitors and patients at Georgian Bay General Hospital (GBGH) will no longer be actively screened for COVID-19 symptoms upon entering the hospital. Visitors and patients will be expected to review a list of symptoms and if they are experiencing any of these symptoms, to not proceed with their visit. GBGH staff or volunteers, who are now returning to service at the hospital, will serve as greeters, ensuring patients and visitors are passively screening for symptoms and adhering to other COVID-19 protocols still in place, including masking.

“While GBGH is gradually and carefully making some changes to our hospital-specific COVID-19 protocols, the safety of our patients and team are still of the highest importance,” says Angie Saini, vice president, Clinical Services and chief nursing executive. “It is still important that anyone visiting the hospital be aware of any symptoms and not visit while feeling unwell. We have made this transition to passive screening with the expectation that patients and visitors will keep the safety of others in mind by self-monitoring for symptoms.”

While visitors will no longer be actively screened for COVID-19 symptoms and are not required to show proof of COVID-19 immunization, GBGH remains committed to keeping patients, staff, visitors and volunteers safe through a continuation of mandatory masking within the hospital. All patients and visitors will be required to wear a hospital-provided mask for the duration of their visit. Health experts have agreed that continued use of masking in hospital settings remains a simple and necessary safeguard. Masking helps prevent the most vulnerable patients – those cared for by hospitals – from contracting COVID-19.

Visitors and patients will also be expected to sanitize their hands upon entering and exiting the building.

COVID-19 policies are subject to change based on the status of the pandemic within the region GBGH serves.

Contact:
Jennifer Moore
Director, Communications & Stakeholder Relations
Georgian Bay General Hospital
705-526-1300 ext 5177
moorejen@gbgh.on.ca



Photo: Matthew Lawson (centre), president and CEO of Georgian Bay General Hospital (GBGH) received his flu shot along with many of his colleagues this week. Receiving a flu vaccination is especially important this year as the hospital wants to avoid parallel surges in COVID and influenza patients this fall and winter.    

 

October 24, 2022 – Georgian Bay General Hospital (GBGH) launched its annual influenza immunization campaign this week in the hospital’s efforts to ensure patient, visitor and team safety during the upcoming flu season. During the campaign staff, professional staff (physicians, midwives, dentists) and volunteers are encouraged to receive their flu shot at the hospital to protect patients, themselves, their loved ones and their colleagues.

“With this upcoming flu season anticipated to be more serious than the past two years, it’s as important as ever for people to receive their flu shot,” says Angie Saini, vice president, Clinical Services and chief nursing executive. “Unfortunately we are already seeing flu cases presenting to the Emergency department in addition to an increase in COVID positive patients. The combination of these two illnesses could have a crippling effect on hospitals’ ability to effectively manage patient flow. Receiving a flu shot is critically important as we all help to reduce the burden on the healthcare system from the pandemic and flu season.”

GBGH makes influenza vaccination a top priority every year based on two main considerations – ensuring its team of staff, professional staff and volunteers don’t pass along influenza to patients, as well as ensuring its team is healthy to provide care to patients when they need the hospital.

To make receiving the flu vaccine as convenient as possible, GBGH’s Occupational Health & Safety department is visiting all GBGH department over the coming weeks and also running additional clinics to ensure as many of its team members as possible receive a flu shot.

In keeping with encouraging flu immunization, GBGH also stresses the importance of keeping up with COVID vaccination to reduce serious illness which could result in hospitalization. The bivalent booster vaccine is now available to Ontarians 12 years of age and older if they have completed their previous two COVID-19 vaccines.

As part of the hospital’s ongoing COVID precautions, all patients and visitors are still screened upon entering the building for symptoms of COVID, which can be similar to influenza. All patients and visitors are asked to wear a hospital-provided mask and practice hand hygiene when entering GBGH at the main or Emergency department entrances.

 

Contact:

Jennifer Moore

Director of Communications & Stakeholder Relations, GBGH

705-526-1300 ext 5177

moorejen@gbgh.on.ca



October 6, 2022 – Georgian Bay General Hospital (GBGH), in consultation with the Simcoe Muskoka District Health Unit, has officially declared the COVID-19 outbreak over on its 2 North inpatient unit.

The outbreak, originally declared September 30, included five patients who contracted COVID-19 while receiving care at the hospital.

During the outbreak only essential visitors were permitted on the unit, but visitation on 2 North is returning to two visitors at a time during the visiting hours of 9:00 a.m. and 8:00 p.m.

 

Contact:

Jennifer Moore

Director, Communications & Stakeholder Relations

Georgian Bay General Hospital

705-526-1300 ext. 5177

moorejen@gbgh.on.ca