New patient survey launching at GBGH to gather timely feedback

May 9, 2023 – Knowing patient feedback is the most effective way for Georgian Bay General Hospital (GBGH) to evaluate and improve the care it provides, the hospital is launching a new patient experience survey this week. Known as Insights to Inspire Care, the survey (link) will be emailed to patients within 24-48 hours of discharge from hospital.

“We continually strive to improve the patient experience during their time with our hospital,” says Angie Saini, vice president of Clinical Services and chief nursing executive. “It is only when we view the care we provide through the eyes of our patients that we will be able to further improve. The data collected from these surveys will be analyzed for trends, enable us to see opportunities for improvement and highlight what we’re doing well so we can celebrate the positive. We want to know about even the smallest things because they could flag an opportunity which will have a big impact on other patients going forward.”

The new survey will ask the same questions as the hospital’s previous survey for consistency in data to measure improvements in the patient experience year over year. Although the questions remain the same, there are several new features of the survey that are improvements over the past. GBGH will receive responses in a more timely manner, enabling the hospital leaders to access it in real-time and act on feedback more quickly. Surveys will also be available in many languages beyond English and French.

The survey takes approximately 10 minutes to complete and is completely anonymous unless the patient chooses to provide their identity and contact information. For patients who do not have email, other options to complete the survey will be coming soon.

Contact:

Jennifer Moore

Director, Communications & Stakeholder Relations

Georgian Bay General Hospital

705-526-1300 ext 5177

moorejen@gbgh.on.ca

GBGH opens doors to potential new team members with hiring event

Photo: The 2 East inpatient unit at Georgian Bay General Hospital (GBGH) is one of many departments actively seeking new team members to complete its staffing complement. Anyone who would like to pursue a position with GBGH or are interested in a casual conversation to learn more about the hospital are welcome to attend an Open House and Hiring Event May 16 and 17. Details are available on the hospital’s website – https://gbgh.on.ca/join-our-teams/recruitment-process/.

May 4, 2023 – In its ongoing efforts to recruit talented professionals to join its team of highly skilled professionals, Georgian Bay General Hospital (GBGH) is hosting an Open House and Hiring Event on Tuesday, May 16 and Wednesday, May 17 from 2:00 – 6:00 p.m. Anyone who would like to pursue a position with GBGH or is interested in a casual conversation to learn more about the hospital is welcome to attend. Interviews – either informational or specific to a position – will be available in-person and virtually.

“GBGH’s consistent priority is to have our hospital function with a full staff complement, but that has become challenging since the beginning of the pandemic,” says Angela Wiggins, vice president, People & Culture and chief human resources officer, GBGH. “We’ve  been successful in recruiting for some areas of the hospital which have traditionally been difficult positions to fill, such as Pharmacy and Environmental Services. We’ve also been able to hire 27 nurses in the past six months, yet we still encounter health human resource shortages and are continually seeking creative ways to effectively recruit. Through this Open House and Hiring Event, we are specifically looking to recruit for the Lab and Security, as well as nurses and personal support workers for inpatient units, Emergency and critical care, but welcome the opportunity to speak with any individual interested in our organization.”

Candidates who attend in person will also have an opportunity to tour the hospital, learn more about its culture as a learning organization, and hear about the GBGH work-life experience directly from the ‘Crew’ of current team members. Additionally, there is no résume required to be interviewed.

Interviews will be available in person on a drop-in basis or scheduled virtually (register here for virtual – https://forms.office.com/r/ANDrsnZQJY) with candidates’ potential leaders. Having leaders present and engaged in the interview process during the event enables hospital leadership to make timely decisions about hiring. Successful candidates will leave the event with a job offer for their consideration.

To provide potential candidates with some insight into the hospital leading up to the event, GBGH will profile some of the departments and leaders overseeing the areas of focus for recruitment. This information can be found on GBGH’s social media channels between now and the event.

• Facebook – @GeorgianBayGeneralHospital
• LinkedIn – Georgian Bay General Hospital
• Instagram – gbghmidland
• Twitter – @GBGHMidland / @MidlandHGBG

Contact:

Jennifer Moore

Director, Communications & Stakeholder Relations

Georgian Bay General Hospital

705-526-1300 ext 5177

moorejen@gbgh.on.ca