Strategic Directions & Objectives

Continual Excellence

●Continually provide person-centered and person-driven care.

●Continue to pursue strategies for providing consistent and dependable care for all.

●Reinforce coordination and collaboration with our health partners to develop a more integrated care journey for our community.

●Continually improve systems, processes, procedures, policies, and accountabilities to enable our people to perform at their best.

●Ensure our patients feel comfortable and safe in coming to us with their health needs.

●Continually collaborate with and engage our Patient & Family Advisory Council (PFAC) to ensure patient experiences are incorporated into decision-making.

●Deliver optimal outcomes and experiences for our patients through seamless transitions in care, enhanced collaboration with partners (internal and external), and continual process improvement.

Trust & Belonging

●Partner to address health gaps and inequities in our community.

●Proactively engage and deepen relationships with Indigenous peoples and communities, with full commitment to making changes and creating an environment of culturally safe and sensitive care.

●Ensure a focus on Diversity, Equity, Inclusion, and Belonging through providing services in a safe way for all, as we grow our services.

●Continue to instill confidence in and awareness of our healthcare services.

●Practice active listening and empathetic approaches to understand individual patient healing goals.

●Serve as a community leader through external communication and partnerships that build trust and reliability.

●Continue to see engagement and consult with the community.

●Recognize our role in delivering care to our Francophone community and acknowledge their specific care needs.

●Develop a deeper understanding of the distinct health needs of Indigenous individuals and other vulnerable groups in our community.

●Actively seek an increased representation of Indigenous voices and other marginalized groups in decision-making and planning conversations.

●Use purposeful language (e.g., Our People) to further ingrain our team culture.

Dedicated
Team

●Value, grow, invest in, and retain our talent.

●Promote an environment of continuous learning and growth.

●Highlight our strong internal culture, and ingrain our values in all processes and systems.

●Celebrate our successes.

●Support our people to perform at their highest potential.

●Invest in learning opportunities for our people.

●Cultivate collaboration and inclusivity amongst our people.

●Actively listen to our people.

●Encourage a culture of positivity and building strong relationships.

●Inspire a growth mindset in our people.

Sustainable Growth

●Grow our services to align with current and anticipated needs of our community.

●Invest in our physical infrastructure and environmental stewardship.

●Leverage technology to improve patient experience, patient outcomes, health equity and team effectiveness.

●Enhance our partnership networks and reshape our processes to support patient needs throughout their health journey.

●Continue to achieve financial sustainability.

●Address recruitment in a way that accents our positive and supportive culture.

●Enhance advocacy and strategic efforts to grow our services and programming, specifically in the areas of women’s health services, mental health, seniors’ health, surgical services, and diagnostic imaging.

●Identify and secure innovative and relevant technology to support our people in performing their work.

●Seek creative funding and savings opportunities.

●Act in a fiscally responsible way through efficient use of resources.

●Support community driven changes that improve health and healthcare delivery to the residents we serve.