New patient survey launching at GBGH to gather timely feedback
May 9, 2023 – Knowing patient feedback is the most effective way for Georgian Bay General Hospital (GBGH) to evaluate and improve the care it provides, the hospital is launching a new patient experience survey this week. Known as Insights to Inspire Care, the survey (link) will be emailed to patients within 24-48 hours of discharge from hospital.
“We continually strive to improve the patient experience during their time with our hospital,” says Angie Saini, vice president of Clinical Services and chief nursing executive. “It is only when we view the care we provide through the eyes of our patients that we will be able to further improve. The data collected from these surveys will be analyzed for trends, enable us to see opportunities for improvement and highlight what we’re doing well so we can celebrate the positive. We want to know about even the smallest things because they could flag an opportunity which will have a big impact on other patients going forward.”
The new survey will ask the same questions as the hospital’s previous survey for consistency in data to measure improvements in the patient experience year over year. Although the questions remain the same, there are several new features of the survey that are improvements over the past. GBGH will receive responses in a more timely manner, enabling the hospital leaders to access it in real-time and act on feedback more quickly. Surveys will also be available in many languages beyond English and French.
The survey takes approximately 10 minutes to complete and is completely anonymous unless the patient chooses to provide their identity and contact information. For patients who do not have email, other options to complete the survey will be coming soon.
Director, Communications & Stakeholder Relations
Georgian Bay General Hospital
705-526-1300 ext 5177