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GBGH Switchboard 705-526-1300

Patient Relations

Georgian Bay General Hospital is committed to improving the quality of services we provide and ensuring every patient experience is as positive as possible. We welcome your feedback and look forward to any opportunities that allows us to improve our patient care. We value your feedback and suggestions regarding the facilities, staff and services. 

Do you have a concern?

What do I do if I am experiencing difficulties while in the Hospital? We encourage you first to speak with your nurse, team leader, manager or attending physician.

If your concerns is of an urgent nature, or you are not satisfied with the outcome of your conversation with members of the care team, call 705-526-1300 ext. 5642 to access the Patient Relations Coordinator, Shannon Laurin.


What does the Patient Relations Coordinator do?

A Patient Relations Coordinator will:

  • Listen to your concerns
  • Communicate the issues/concerns to the most appropriate individual of the care team to ensure they are addressed and facilitate a timely response to you
  • Receives compliments/comments and shares these with the healthcare team and administration
  • Advocate on your behalf and ensures escalation of your concerns when required

The Patient Relations Coordinator will work with you to facilitate a review of your concerns with a common goal of reaching a reasonable resolution to your concern. This could mean an appropriate member of the Senior Team may be brought in, a meeting with the entire team may be arranged or the Chief of Staff/Service may be asked to deal with the concern. The Patient Relations Coordinator will act as an ongoing point of contact. The time needed to review a concern varies and you will be informed and updated within 72 hours of the initial complaint.

How can I contact the Patient Relations Coordinator?

In person:
The Patient Relations Office is located
Midland Site, Administration Office (next to Switchboard)

By email:
PatientRelations@gbgh.on.ca

By telephone:
From within the Hospital dial ext. 5642
From outside the Hospital dial 705-526-1300 ext. 5642

By mail:
Patient Relations Coordinator, Shannon Laurin
Coordonnatrice des relations avec les patients et des affaires médicales
Georgian Bay General Hospital
Hôpital général de la baie Georgienne
Exceptional Care, Every Person, Every Time”
« Des soins exceptionnels, pour chaque personne, en tout temps » 
Mailing Address: P.O. Box 760, Midland, ON L4R 4P4 /Adresse postale: C.P. 760, Midland, ON L4R 4P4

Office Hours:
Monday to Friday
8:00 a.m. – 4:00 p.m.
(Excluding Statutory Holidays)

What if I don’t want to give my name?

For the most comprehensive service, it is best to provide your name and a daytime contact number. You may contact us anonymously, but without contact information GBGH is limited in responding to your concerns.

Will my health care be affected if I raise a concern?

Georgian Bay General Hospital views identified concerns as a learning/improvement opportunity.  From your feedback we can learn how to improve the delivery of care and service. Raising a concern will not have a negative effect on the care you receive at GBGH.

Privacy & Confidentiality

In order to address your concern, we will need information about the patient and the care or service that concerns you.  Your privacy will be protected at all times.  GBGH has a legal responsibility to ensure that all personal health information collected, used and disclosed by GBGH or its staff shall be treated in a manner that accords with the Personal Health Information Protection Act (PHIPA).  Ideally, we will work directly with the patient or with someone (usually a family member) who has the patient’s consent to receive personal, confidential information about them.

Useful links:

Advocacy Centre for the Elderly: www.advocacycentreelderly.org

Public Guardian Trustee Office: https://www.attorneygeneral.jus.gov.on.ca/english/family/pgt/

Ontario Patient Ombudsman Office: https://patientombudsman.ca/

Power of Attorney Kit – Ministry of the Attorney General: https://www.attorneygeneral.jus.gov.on.ca/english/family/pgt/incapacity/poa.php

Brochures & Resources:

GBGH Declaration of Patient Values

GBGH Patient Transport Services

GBGH Footwear and Falls Pamphlet

GBGH Discharge Planning Brochure

GBGH Spiritual Care Services